Frequently Asked Questions
Answer all of your questions
The Classes
Yes, I have taught Spanish to foreign students for over 8 years.
I teach in 5 levels, A1-Beginner, A2-Elementary, B1-Intermediate, B2-Upper and C1-Advanced, equivalent to the Common European Framework of Reference for Languages (CEFR) and the Curriculum of the Instituto Cervantes. I have a wide experience with students of all levels.
Of course. I will explain anything you don't understand in English when necessary, but you should make an effort. It's best for your learning process if we speak in Spanish all the time. Don't worry because you'll soon be able to express yourself in Spanish.
Yes, all my online classes are for individuals to do each lesson more personalised and effective.
I offer a 30-minute free trial class to make sure that these lessons are what you were looking for. Thanks to this 'Taster Class' we could know your Spanish level and identify things you need to learn or review, and therefore you will be able to choose the class that best suits your needs.
Yes, you will receive the lesson materials before the class. Moreover, you will receive your homework after each lesson. Once completed, you should forward it, so that I will correct it and send the corrections. In the next class I will explain any doubt about the corrections, if neccessary. All materials are included in the price of the classes.
To have online classes with me, you just need a computer with Internet access, a webcam, and a microphone.
To have your lesson by videoconference, you need to have an account on Skype or Zoom. It is also possible to use Teams, both with an account and as a guest.
Yes, I teach Face-to-Face classes at my home in Utrecht (the Netherlands). These classes could also be for pairs.
Keep in mind that these classes will depend on several factors like time, location, etcetera. If you are interested, get in touch.
No, I only give classes to students over 16 years.
No, I don't.
Purchases & Refunds
No, you can take the trial lesson without any commitment. The 'Taster Class' is completely free and helps you to know me and my method. So if you decide that my classes don't meet your needs, you don't have to make any purchase.
No, all my classes have a free enrolment.
No, the Spanish level test is completely free. You only have to include your personal details on the attached form, take the test and submit it. So I can know what is your level before we have our introduction interview.
You have to go to the Shop page and select the type of classes that interests you most. Once you make the payment, you will receive an confirmation email of the purchase and a second email with your class tickets and the reservation code for your classes. Don't worry if you do not receive these emails immediately. Sometimes it takes its time. For making your purchase, you need to have an account.
No, you can just purchase a single class. And if you choose one of my Class Packs, you will take advantage of amazing discounts. If you want a number of classes other than those offered in the packs, just contact me by writing to this email: contact@yourspanishteacher.nl.
You can pay for your classes in different ways: iDeal (the Netherlands), bank transfer, credit card or PayPal account. Select a pack from the Shop, choose the payment method and, after paying the order, you will receive a confirmation email of your purchase. Keep in mind that sometimes the receipt of this email takes its time. All my classes are paid in advance.
All the lesson materials are included in the price of the classes. You get them at no extra cost. In case the student want to buy a textbook, they will bear the expense of it.
All prices include the classes themselves, all study materials, both for lessons and for homework, and the teacher support and regular ongoing evaluations.
You can buy at a time as many classes as you want. Your Spanish Teacher’s Shop allows you to add different type of class packs to your shopping cart.
No, classes don't have an use-by date. You can consume them whenever you want.
If you are not satisfied with the purchase of a pack of classes and wish to withdraw it, it would be possible if you have not used the product and the 6-month cooling-off period has not expired. In that case, the amount paid will be returned in full without any penalty or any other cost.
However, if you have already enjoyed some of those classes, the amount corresponding to the classes you have not taken will not be refunded. Since the classes don't expire, you can consume the remaining lessons on another occasion.
No, the class packs are individual and non-transferable.
Of course. In the Netherlands, language education is tax free so I will not charge you any VAT (BTW in the Netherlands). In case you want an invoice for your purchase, you must request it by sending an email to contacto@yourspanishteacher.nl.
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Schedule & Bookings
I teach Monday to Friday evenings, from 17h to 21h, and Saturday mornings, from 8h to 13h (Central Europe). You can go to my calendar and book your classes within that schedule. All my lessons are 55 minutes long and start on the hour.
Yes, you can choose the day and time that best suit your schedule and lifestyle (depending on my availability). You have to go to my calendar at the ‘Book your Classes’ page and book your lessons. Before booking a class, please keep it in mind that there may be a time difference between us. My calendar times are in Central European Time (CET).
Yes, although these classes have a higher cost than the usual classes. If you are interested, contact me by writing an email to: contact@yourspanishteacher.nl. I will give you an estimate and we will look for a time that works for both of us.
You can book a class 24 hours before the lesson starts.
My schedule is calendar month based. Therefore, you can book your classes with a maximum of one month in advance.
You can reschedule a class at least 24 hours in advance, so you don’t lose it. You need to contact me by writing an email to: contact@yourspanishteacher.nl letting me know what class you want to reschedule and the new date and/or time you want to book for taking your lesson. Then, I will change the old date/time for the new one and send to you an email to inform you about the new booking.
If you need to cancel a class, you can do so at least 24 hours in advance, so you don’t lose it. You need to contact me by writing an email to: contact@yourspanishteacher.nl specifying what class you want to cancel and I will cancel your booking. Then, your class will be cancelled without any penalty and it could be rescheduled for another day and time that best suits you. Once the class is cancelled, you will receive an email to inform you.
If you don't reschedule or cancel a class 24 hours in advance, I will connect for the class and wait for 15 minutes. If you don't connect in that time, you will lose your class and it could not be recovered.
If a class is interrupted several times or cannot be completed due to exceptional technical difficulties attributable to the Your Spanish Teacher's system, the session will be repeated at another time at no cost to the student. If these technical problems are repeated and due to the student's computer or Internet connection, the first time that this happens, I will try to reschedule that class so that the student does not lose it. If it occurs several times, the remaining classes will be rescinded due to the impossibility of adequately teaching.
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